WeChat Mini Program

Xinke Xinke Sync

Sync is a lightweight CRM for small eateries and bars: WeChat Mini Program scan-to-order, member balance with bonus top-ups, co…

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Xinke Xinke Sync case study key visual
Client
Xinke
Format
WeChat Mini Program
Launch date

Overview

Sync is a lightweight CRM system developed by Teown for small eateries and bars, supporting multi-merchant management with a WeChat Mini Program customer side and a Web admin console. The customer side offers scan-to-order, cart, checkout (balance/WeChat/cash), eat-first-pay-later, member center, coupon wallet, top-ups and stored liquor management. The admin side covers POS, product management (AI images/descriptions), orders and kitchen board, member marketing (welcome gifts/coupons/check-ins/top-up bonuses), table management, stored liquor and operation logs, plus a super-admin view with merchant management, revenue reports and split-account records. Delivery integrates the Kuaidi100 aggregator for price-comparison dispatch.

Context and challenge

Small eateries and bars lack lightweight, affordable digital tools: mainstream SaaS is expensive with data held by third parties, while manual bookkeeping is inefficient. Sync targets lightweight CRM for 1-5 chain stores, covering ordering, POS, membership, marketing and delivery in one system with data under the owner's control.

Approach and delivery

Dual-architecture of customer Mini Program and admin Web; WeChat Pay service-provider mode with automatic split accounts; member tier/tag/balance/coupon marketing system; Kuaidi100 aggregated delivery dispatch; self-hosted deployment with data autonomy.

Outcome

Sync V1.0 was released on July 30, 2026 (Mini Program v2026.07.30.1749), with an 11-module admin console, completing MVP testing and QA acceptance.

Highlights

  1. Scan-to-order & pay-later

    Self-service ordering with eat-first-pay-later and add-ons, easing staff workload

  2. Member marketing loop

    Balance, coupons, check-ins and auto tier-upgrades in one retention system

  3. POS & kitchen board

    Multiple payment methods, manual discounts, front-and-back-of-house sync

  4. Aggregated delivery

    Kuaidi100 multi-carrier price comparison, saving platform commissions

  5. Self-hosted

    One system managing 1-5 chain stores

Project views

Selected screens and motion from the delivered experience.

Xinke Xinke Sync project view 1
Xinke Xinke Sync project view 2